20 Digital Marketing Tactics You Need in 2020

digital marketing and seo

Digital marketing is continually changing and going to continue to evolve in 2020. There has been a lot of change to the digital marketing landscape because of social media. Today’s digital marketing strategy is shifting toward new mediums for attracting and appeasing customers. Check out the TOP 20 Digital Marketing Tactics of 2020!

There is more emphasis today on customer personalization, video, micro-content stories, artificial intelligence, visual search and voice search. The world is moving where technology will be integral in all aspects of our lives, including work, family and social interaction.

Digital trends also suggest customers’ priorities have changed. Customers expect convenience, 24/7 availability, a direct conversation style, accurate information, customized services, and recommendations.

In 2019, we say a trend with leading digital marketers. They involved customers and make them a part of the group. This way, customers feel like they are a part of your brand.

The emotional connection is a core component in many top digital marketing strategies and trends in 2019.
With that in mind, let’s discuss the upcoming trends and 2020 marketing tactics.

13 Digital Marketing Trends For 2020 Growth

Video Content For New Audiences

Videos have exploded as a marketing trend over the last few years. Today’s digital marketing strategies focus on video to keep re-engaging with your audience over time.

Video marketing has several core platforms. YouTube is no longer the only option. Facebook, Instagram, and other social networks are also heavily promoting video content.

TikTok is an example of an emerging video platform that has sparked numerous memes and cultural phrases.

Depending on the platform for your video, the format and length will be different for each. An example would be Instagram feed videos are limited to 60 seconds, but IGTV videos can play for up to one hour.

Live videos are also becoming more popular and disrupting the digital marketing industry. Their unedited nature makes them more genuine and entertaining. Brands use live videos to offer insights into their offices, work environment, daily routines and more.

These situations simply better fit with a live video format. As a result, digital marketers have started taking live videos seriously. Brands using video messages to communicate with customers are highly creative and appealing and great for targeting potential customers.

Finally, 360 videos. They offer a different experience. The interactive nature of these videos keeps your audience engaged. Let us explore interactive video content and how it is going to a marketing tactic in 2020.

Interactive Video Content

Video marketing has been trending upward for years. You can see an increase in video usage on social media, websites, and blogs. People are even running successful video blogs or vlogs.

Here are some video marketing statistics that you might find interesting:

82% of Twitter users watch video on this platform
● YouTube has over a billion users which are almost one-third of the total number of internet users
● 45% of people watch more than an hour of videos every week on Facebook or YouTube
● More than 500 million hours of videos are viewed on YouTube every day
● More video content is uploaded in 30 days than the major U.S. television networks have created over 30 years.
● 87% of online marketers use video content.

In 2019, we started seeing additional changes in the way users consume videos. Now we are talking about interactive videos. This is a new form of media that many top brands are implementing to increase customer engagement and reach their digital marketing goals.

Your business can use interactive videos for many different purposes such as email, websites, social media, and blogs. Interactive videos increase audience engagement. Consumers are more likely to finish watching a 360-degree video than a regular video, therefore you will get a better ROI, return on investment.

98% of people in the US report that 360-degree videos are more engaging than traditional video formats, and this results in more engagement.


Chatbots are the way of the future. Using artificial intelligence or AI, chatbots can interact with customers via instant messaging in real-time.

Customers love chatbots, especially Mobile Monkey, which offers personalized support, which helps businesses save time, money and resources; this is why chatbots are gaining popularity.

They listen to you, answer questions and resolve issues within seconds. Chatbot technology learns more about you as you share more information with them. The banking and pharmaceutical industries rely heavily on chatbots to look after small tasks and answer repetitive questions.

Artificial intelligence will push customer service into a new age, offering personalized customer service 24 hours a day 7 days a week. AI is at the heart of this new chatbot wave. It analyzes consumers’ actions and search patterns and pulls information from social media channels to better “train” the chatbot.

This will allow brands to develop a deeper understanding of how to better serve their customers.

The Personal Aspect

Your next product or service should be the result of your customers’ feedback. Using social media platforms will allow you to offer interactive and customized brand experiences. Brands should start thinking about bringing a personalized touch across all of their marketing channels in 2020.

You can increase sales and customer loyalty by working on personalized emails, content, and experiences. This opens the door to having a stronger connection with your customers.

Creating personalized email marketing campaigns that deliver relevant messages with the right tone and will show you care about your customers. A core part of your digital marketing strategy should be about offering the same level of attention to all of your customers, whether they are first-time shoppers or repeat consumers.


Digital marketing tactics put a value on every moment visitors spend browsing your site. However, micro-moments work by delivering your message in the right format at the right time.

The shorter nature of micro-content works with people’s shorter attention spans. Most marketers have started to design micro-content marketing strategies.

The trend of six-second videos (which started with Vine) took the world by force. Followed by the age of five- or six-second ads on YouTube. Now, digital marketing agencies started to explore the six-second territory to reach out to their audiences.

Google’s concept of micro-moments has been a product in the making for some time. As micro-content becomes more popular, we will see more new platforms and marketing opportunities appear in this space.

We all know 140 characters became the preferred way of social communication on Twitter. We need to recognize that Twitter and Vine are a form of microblogging.

Insights of Data

Analytics, data, reports, and dashboards are in every marketing and sales technology product. However, understanding what the data is telling and what to do with the data still is elusive to some. Marketing strategies should be data-driven, but those are only as good as the person reading the data.

Insights, when properly prioritized, will drive the action plans that optimize tactical performance and improve results. Tools like MAXG, SEMrush, and Moz, provide insight and recommendations to improve your performance.

Changing Lifestyles

With the age of smartphones, digital agencies cannot solely rely on traditional marketing channels. They need to create content that people can read, share and store on their mobile devices. Most digital marketing strategies today are mobile-friendly.
Image search and voice search are two examples. They have both changed the principles of search engine marketing (SEM). People looking for a product upload an image and search for similar ones. Pinterest was the leader in visual search.

Voice Search

Voice search is the future of search engine marketing. People use phones and smart speakers (like Alexa or Google Assistant) to search the internet and hear their search results. Smart speakers are making search more convenient, organized and interactive. Recent studies have shown that 60% of smart speaker owners use them four or more times per day. This number is likely to increase has smart home technology increases and develops in the coming years.

Advertising on Smart Speakers

By the end of 2019, you can expect 200 million smart speakers will in use by consumers.

Even with the growing number of people asking questions of Alexa, Siri, and Google Home; the use of smart speaker marketing and advertising opportunities is not prevalent. However, there is the appearance that this is about to change. Your marketing efforts could benefit from this emerging trend in 2020.

An example of smart speaker marketing was in 2017. Google Home users noticed that a universal ad for Disney’s Beauty and The Beast automatically began playing shortly after their scheduled morning reminders. These are called flash briefings. These types of ads were rare and infrequent in 2017, but are growing in popularity.

In 2019, we are seeing more refined, less invasive, examples of branded advertising on our smart speakers. A customer-friendly way to advertise on smart speakers is to present what’s known as a “branded skill.” As proof that “branded skill” works, according to Digiday: Patrón gets more than 6,000 queries a month for its Alexa skill.

Optimizing For Voice Search

Most brands, including Amazon, may not be ready to explore smart speaker advertising yet. They should start to explore ways of optimizing their content for voice search.

As reported by Greg Sterling of Search Engine Land, 20% of all Google search queries now take place through voice search. What is even more impressive is that 71% of all mobile users between the ages of 18 and 29 use the voice assistants on their smartphones.

It probably makes sense for all businesses, not just big enterprises to start optimizing their content for voice search. Marketing experts have lots of advice to offer on how to do this, which is especially relevant for 2020 and beyond.

Facebook and Instagram Ads

Paid social media ads are not new. However, businesses are focusing more on Facebook and Instagram advertising than on other social media platforms.

The volume of advertisements on this platform has grown nearly eight times in just four years. In 2018, 31% of brands using Instagram are currently using ads and this number is up from 24% in 2017, 12% in 2016, and only 4% in 2015.

Since Facebook owns Instagram, businesses have an easier time of managing ads on both of these social sites from the same interface. The format makes it much easier for companies to create ads targeting the right audience, based on their needs.

Even if you are not running any paid ads at the moment, it might be an excellent strategy to at least try them in your marketing strategy as you approach 2020. Otherwise, your competition might start to gain headway and steal your customers on social media which, for your business, is the best place to engage with them.

Future Marketing Trends

Digital marketing strategies are constantly evolving and getting more intuned with consumers’ needs and demands. Blind and before you know it, a new digital trend will be on its way. We might venture to say video, voice, visual search, and artificial intelligence are on the top of most digital marketers’ minds.

Digital marketing strategies can bring sustainable growth, and sometimes viral growth. If your digital marketing plan does not account for these emerging trends in 2020, it is time to talk to the experts.

The team at Blue Water Marketing can help create a digital marketing strategy to implement AI, Social Media Ads, Voice search, and more. Contact us today to schedule an appointment to see how we can help your business succeed in the new year.

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Taylor Lynch

Taylor Lynch

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About BWM

Our digital marketing strategy is built on the foundation of driving measurable results. We take a full-circle approach to online marketing with a focus on increasing conversions, repeat traffic and generating greater brand loyalty.

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